Monday, December 23, 2013

Internet Banking with India Post

India Post started Internet Banking in selected locations in continuation of migration to the CBS FINACLE, Core Banking Solution from Infosys.  In Tamil Nadu Circle Greams Road Post Office of Chennai City Central Division has been rolled out for CBS on 16.12.2013 for the first time and all other identified offices in pilot Circles will be migrated in coming days. The India Post Internet banking site can be accessed through URL   https://ebanking.indiapost.gov.in/
 

About DoP Internet Banking


Following facilities are available for DOP e banking portal user:

My Profile:
         1. Change 'Sign-on' and Transaction Password.
         2. Set Preferences.
         3. Update channel id.
         4. View personnel details.

Accounts:
         1. Accounts Summary.
         2. Savings accounts details.
         3. RD account details.
         4. PPF accounts details.
         5. TD accounts details.
         6. NSC Account details.
         7. Loan on RD details.
         8. Loan on PPF details.
         9. Tax deducted at source details.

 Transactions:
         1. Manage Payee.
         2. Manage Billers.
         3. Initiate funds Transfer with in DOP.
         4. Funds transfer outside DOP.
         5. PPF account withdrawal.
         6. View scheduled transactions.
         7. Pay PPF Account/Repay Loan on PPF.
         8. View recurring instructions.
         9. Pay RD account.
         10. View All Transactions.
         11. Repay Loan on RD.

General Services:
         1. Mails.
         2. Inquiry Facility.
         3. Service Requests.
 

FAQ


1. What is Internet banking?
 
     Internet banking is the easy and most convenient way to transact- anytime, anyplace, at your convenience. Department of Posts offers Internet Banking services to the customers as a part of Core-banking solution.


2. I don't have a computer. Can I use DoP internet banking services?


     You can access DoP internet banking portal from any computer that has internet connectivity. Please make sure that the computer is Malware free. Avoid using internet banking portal at Cyber CafĂ©.
 
3. What are the procedures to access DoP internet banking?
 
     First of all you need to have an account at a Post office. You also need to register for the Internet banking service with the Post office. The PO branch will collect your application request for DoP internet banking and will be processed in 10 working days. You may need to visit your Post office for collecting your login credentials. During the first login, you need to go through a simple initialization process.
 
4. I do not have an account with Post office. What should I do?
 
     You are welcome to open it now. It is very easy to open an account in Post office. Please visit any nearest Post office which is migrated into CBS network and open the account. Avail our facilities once you open an account.
 
5. I want to register for Internet Banking. What do I do?
 
     Visit the Post office where you have opened the account. Our officials will guide you with the formalities.
 
6. Why are the user name and password so cryptic?

     The user name and password are system generated. We have no control over this process. During your first visit to DoP Internet Banking Portal, you must mandatorily change your user name and password.
 
7. Can I change the user name and password that were assigned to me?

     Yes. It is mandatory for you to change the system generated user name and password when you first logon to DoP Internet Banking Portal. Later at any point of time, you can change your password but not the user name. If needed, user name can be changed but only once.
 
8. Can I change my password?

     Passwords can be changed any time and any number of times. In fact we recommend that your password should be changed periodically to secure access to your account information.
 
9. What are the good practices for creating a password?
 
           - You are requested to select a word that is not available in an English Dictionary.
            - Do not assign your name, your family or vehicle number as your password as it can be easily guessed.
            - Change your password frequently.
            - Please commit your password to memory. Do not write it down or paste it somewhere.
            - Do not divulge your password to anybody even if they claim to be from Post office

10. What happens if I forget my logon password?

     Click on the 'Forgot password' link in the site and provide the requested information. A new password will be sent to your registered email address.
 
11. What happens if I forget my Internet banking username?
 
     If you forget the Internet banking user name, contact your Post office branch and re-register yourself.
 
12. I am unable to login with the user name and password assigned to me. What should I do?
 
     The user name and password are cryptic in nature because they are system generated and are case sensitive. When you are typing the user name and password for the first time, ensure that you type the characters as they appear in the document sent to you. If you still encounter problems, log a complaint in the "Complaints" link in the login page or contact your Post office branch immediately.
 
13. I want to know more about Post office and its services.

     We are glad about the interest you have evinced. Please log in www.indiapost.gov.in for more details or contact the nearest Post office branch.


Please contact your Post office branch for further queries on Internet Banking services offered by Department of Posts.
 
 
Terms and Conditions
1. Definitions: 

         In these Terms of Service (Terms & Conditions), unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:
  
           ♦    The Department of Posts comes under the Ministry of Communications and Information Technology. The Postal Service Board, the apex management body of the Department, comprises the Chairman and six Members. The six members of the Board hold portfolios of Personnel, Operations, Technology, Postal Life Insurance, Human Resources Development, Planning  respectively. The Joint Secretary and Financial Advisor to the Department is a permanent invitee to the Board. The Board is assisted by a senior staff officer of the Directorate as Secretary to the Board. Deputy Directors General, Directors and Assistant Directors General provide the necessary functional support for the Board at the Headquarters.
           ♦    DoP refers to Department of Posts.
           ♦    The Site means   https://ebanking.indiapost.gov.in/
           ♦    Internet Banking Services are one of the services offered by Department of Posts which provide access to account information, products and other services (including Transaction of financial and non-financial in nature) as advised by the Department from time to time to the customers through the internet banking website.
           ♦    User refers to a customer of Department of Posts who is authorized to use Internet Banking Services.
           ♦    Confidential Information refers to the information obtained by the customer through the Department of Posts for availing various services through e-Banking.
           ♦    Personal Information refers to the information about the User obtained by the Department of Posts in connection with the Internet Banking Service.
           ♦    Account refers to the User's Savings and/or RD and/or or any other type of account so designated by the Department of Posts to be eligible account(s) for the operations through the use of Internet Banking.
           ♦    In the event of new accounts opened by the User under the same CIF in future, then the Terms of Service (Terms & Conditions) shall automatically apply to such further use of the Internet Banking by the User.
           ♦    In case of accounts opened for and on behalf of minors, the Internet Banking facility shall not be made available to the minor. The natural guardian of the minor shall be permitted to use Internet banking with only 'Limited Transaction' rights. The natural guardian shall undertake to give all instructions relating to the operation of the account and further undertake not to reveal the User ID and Password to the minor, which if done so, will be at the risk and consequences of the guardian and Department of Posts shall not be liable for any loss on that account in case the account is operated by the minor. In such an event the transaction will be deemed to have been undertaken by the guardian.
           ♦    Third party product refers to any product and/or service of third party which is offered by or through the intermediary of Department of Posts.
           ♦    Customer refers to Customer named in the Application Form and shall, where the context requires, include any authorized representative of the Customer.
           ♦    Internet Banking Services refers to a service offered by Department of Posts through which a registered Customer may conduct enquiries or perform transactions on the Internet banking website   https://ebanking.indiapost.gov.in/
           ♦    SMS Password refers to one time 8 digit pass code that would be sent to a customer's mobile number registered on the record of Department of Posts.
           ♦    Instruction means any request or instruction that is received from the customer by the Department of Posts through Internet Banking services. 

  
2. Applicability of Terms & Conditions: 

          These Terms mentioned herein form the contract between the User using the Internet Banking services and Department of Posts. By applying for Internet Banking Services and accessing the service, the User acknowledges and accepts these Terms of Service (Terms & Conditions). Any conditions relating to the accounts of customer other than these Terms will continue to apply except that in the event of any conflict between these Terms and the account conditions, these Terms will continue to prevail. The agreement shall remain valid until it is replaced by another agreement or terminated by either party or account is closed, whichever is earlier.
 
3. Application of Internet Banking Services:

          Department of Posts may offer Internet Banking services to selected customers at its discretion and has the right to accept or reject such application as may be submitted by the users. The Customer acknowledges that he/she possesses knowledge of the Internet usage and will have legal access to the Internet. Customers willing to utilize the e-Banking services may approach the Post Office, where their account is maintained or willing to open their account, in person for registering themselves. Department of Posts will advise from time to time regarding the Internet software such as Browsers, which are required for using Internet Banking services. There will be no obligation on the part of the DoP to support all the versions of this Internet software.
 
4. Internet Banking:

          The information provided to the user through the Internet Banking is not updated continuously but at regular intervals. Consequently, any information supplied to the user through Internet Banking will pertain to the date and time when it was last updated and not as the date and time when it is supplied to the user. Department of Posts shall not be liable for any loss that the user may suffer by relying on or acting on such information. Department of Posts may keep its records of the transactions in any form it wishes. In the event of any dispute, the DoP records shall be binding as the conclusive evidence of the transactions carried out through Internet Banking in the absence of clear proof that the DoP's records are erroneous or incomplete. Any request for any service, which is offered as a part of Internet Banking, shall be binding on the user as and when the DoP receives such a request. If any request for a service is such that it cannot be given effect to unless it is followed up by requisite documentation on part of the user, the Department of Posts shall not be required to act on the request until it receives such documentation from the user. The USER understands that the DoP shall be bound by any circulars and directives issued by the Ministry of Finance/Reserve Bank of India with regard to the maintenance and operation of deposit accounts from time to time. The USER acknowledges and undertakes to be equally bound to comply therewith. The USER also hereby absolves and holds blameless the Department of Posts from any claim or damages in respect of any delay on the part of the DoP in carrying out any instructions given by the USER over the internet, where such delay is on account of technological failure, or other reasons beyond the control of the Department of Posts. In cases of technological failure, DoP shall endeavour to keep the downtime to the minimum.

5. Un-authorized Access:
          The user shall take all necessary precautions to prevent unauthorized and illegal use of Internet Banking and unauthorized access to the Accounts provided by Department of Posts e-Banking services. DoP shall take all commercially reasonable care to, ensure the security of and to prevent unauthorised access to the Internet Banking using commercially reasonable technology available in India to the Department of Posts. The USER shall also be responsible for maintenance of the secrecy of the personal details of the ACCOUNTS at all times. If the USER fails to keep secret such personal details of the ACCOUNT, then, the Department of Posts shall stand absolved of all obligations under this AGREEMENT. The user shall ensure that e-Banking service offered by DoP or any related service is not used for any purpose which is illegal, improper or which is not authorised under these Terms. If any USER has any reason to believe that there is any unauthorized access of his or her ACCOUNT, the USER shall immediately intimate the DoP at the Post Office branch. The USER understands and recognizes that in matters of unauthorized access, time is of the essence, for speedy detection and prevention. Therefore, any failure on the part of the USER to speedily notify DoP, shall absolve the DoP of any further responsibility with respect to such unauthorized access.

6. Internet Banking access and Passwords:

          The user would be allotted an Internet Banking user-id and user password & transaction password by Department of Posts in the first instance. The user will be required to change the password assigned on accessing Internet Banking for the first time. As a safety measure, the user shall change the password as frequently thereafter. In addition to user-id and password DoP may, the user may setup PAM (Personal Access Message) during the first time login. This message will be displayed during the user password entry screen to show the authenticity of the Internet banking site.

7. Joint Accounts:

          The user desirous of using the POSB account should be either the account holder Or sole signatory or authorized to act independently in case of a joint account. For such joint account, one user-ID and password will be issued to each of the joint account holders when requested. The other joint account holders shall expressly agree with the arrangement and give their consent on the application form for use of the account. In case of joint accounts operated by more than one user, Department of Posts shall act on the instruction received first and any subsequent instruction shall be neglected. All correspondence will be addressed to the first named person only. All transactions arising from the use of the Internet Banking services in the joint account shall be binding on all the joint account holders, jointly and severally.


8. Service Charges:

          Department of Posts reserves the right to charge and recover from the user service charges for providing the e-Banking services. Services charges may be changed periodically by the department. The user hereby authorizes Department of Posts to recover the service charges by debiting one of the Savings accounts of the user or by sending a bill to the user who will be liable to make the payment within the specified period. Failure to do so shall result in recovery of the service charges by department in a manner as the DoP may deem fit along with such interest, if any, and/or suspension of the facility of e-Banking services without any liability to the department.

9. Minimum Balance maintenance and Charges:

          The USER shall maintain, at all times such minimum balance in account(s) as the Department of Posts may stipulate from time to time. DoP may, at its discretion, levy penal charges for non-maintenance of the minimum balance. In addition to the minimum balance stipulation, DoP may levy service charges for use of Internet Banking, which will be advised to the USER at the time of opening the account. Any further change in the fees shall be notified on the DoP Web site. The USER authorises DoP to recover all charges related to Internet Banking as determined by DOp from time to time by debiting one of the USER's accounts. However at present there are no charges levied. DoP may withdraw the Internet banking facility, if at any time the amount of deposit falls short of the required minimum as aforesaid and/or if the service charges remain unpaid, without giving any further notice to the USER and/or without incurring any liability or responsibility whatsoever by reason of such withdrawal. DoP shall not be obligated to intimate the withdrawal of such facility over the internet.


10. Transfer of Funds through DoP Internet Banking:

          The User accepts that he will be responsible for keying in the correct account number for the fund transfer request. In no case, DoP will be held liable for any erroneous transactions incurred arising out of or relating to the customer entering wrong account numbers. The User shall not attempt to transfer funds without sufficient funds in the related Account. In case of insufficient funds, DoP is not responsible for non-execution /non-payment/breakage of Time deposit accounts of the Accounts linked to the subject Account or of any consequences thereof. DoP shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond its reasonable control. If the funds transfer is made available to the User, it may be used for transfer of funds from the subject Account to other accounts belonging to third parties maintained at DoP and/or at any other Bank which falls under the network of the Reserve Bank of India's Electronic Funds Transfer System. However RTGS/NEFT and other bank payments are not available with DoP Internet banking as of now and it will be established in the near future.

11. Personal Information disclosure:
 
          The USER agrees that the Department of Posts or its vendors may hold and process his PERSONAL INFORMATION on system or otherwise in connection with Internet Banking services as well as for statistical analysis and credit scoring. The USER also agrees that DoP may disclose, in strict confidence, to other institutions, such "PERSONAL INFORMATION" as may be reasonably necessary for reasons inclusive of, but not limited to, the following:

           ♦    Participation in any telecommunication or electronic clearing network.
           ♦    In compliance with a legal directive.
           ♦    For credit rating by recognised credit scoring agencies.
           ♦    For fraud prevention purposes.

          The USER shall also be liable, upon request by DoP in this regard to present himself or herself in person before the concerned Post Office, when any personal verification is found necessary by Department of Posts.

12. TDS:

          Tax will be deducted at source, if the Customer's interest income in any financial year exceeds threshold amount prescribed. Interest income will be a summation of interest earned and accrued on all Time deposits in the Customer's name as the primary Account holder. DoP at its discretion shall be entitled to deduct Tax at source on interest payable to the Customer on accrual basis or on the basis of actual payment and interchange the same. The rate at which the tax will be deducted will be as per applicable/governing laws. In the event if the Customer requires that no tax is required to be deducted on the interest payable by DoP to him, Customer shall submit such Form as is prescribed by the Income Tax authorities or Income Tax Rules. If the Customer does not submit the prescribed Form for any one of the Time Deposit, DoP shall be entitled to deduct tax on interest on all the Time deposits. 


13. Terms & Conditions changes:

          Department of Posts has the absolute discretion to amend or supplement any of the terms at any time without notice. Changed terms and conditions shall be effective immediately on being circulated in Post offices/updated in website and the USER agrees and shall be deemed to have accepted the changed terms and conditions. DoP may also sub-contract and employ agents to carry out any of its obligations under this contract.