Friday, April 27, 2012

How to Uninstall Symantec Endpoint Protection if you don't know uninstall password in Windows Vista and 7

Click on Start -> Run (or Window Key + R if you don’t have the Run menu item)

Type smc -stop. If it prompts for a password, open regedit (Window Key + R; type regedit; hit ENTER) and then navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC. Look for the smcexit key, delete it, and then type smc -stop in the Run box again. Note: my key was called smcexit-test or something like that, but deleting it had the same effect.

Now, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC. Look for the smcinstdata key; delete it.

You should now be able to use Add/Remove programs (or Programs & Features in Vista and  7) to remove without supplying the uninstall password.